IT Status Page

Information about the availability of the University of Nottingham Malaysia's core IT services.

To report an issue, please contact the IT Service Desk at +603 8924 8199 or via email at ITServiceDesk@nottingham.edu.my

Service	Status

VDI	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"VDI ","dateCreated":"2020-12-01","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"VDI ","modifiedBy":"kuzjph","c_field1":"","id":"1edfdc8d-a0000040-6053ec9b-10f4e3e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Network and Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"Network and Wi-Fi","dateCreated":"2019-11-11","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Network and Wi-Fi","modifiedBy":"kuzjph","c_field1":"","id":"585940f5-a0000040-2f05949a-c53d0f94","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
BlueCastle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"BlueCastle","dateCreated":"2019-11-15","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"BlueCastle","modifiedBy":"kuzjph","c_field1":"","id":"6d1a0b97-a0000040-620cb5c5-334736d4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Internet	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-07-05","c_description":"","field1":"","c_service":"Internet","dateCreated":"2018-07-18","modifiedByName":"CATHERINE WOO","c_incident":"","createdBy":"kuzjph","service":"Internet","modifiedBy":"kuzcwo","c_field1":"","id":"ac79b420-a0000040-7d4a1836-42d8c9c0","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Email (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Email (Office 365)","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzjph","service":"Email (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7a372b-a0000040-7d4a1836-b9bec4aa","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
University Website	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"University Website","dateCreated":"2018-07-18","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"University Website","modifiedBy":"kuzjph","c_field1":"","id":"ac7b0488-a0000040-7d4a1836-5614e785","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Microsoft SharePoint and OneDrive (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Microsoft SharePoint and OneDrive (Office 365)","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","createdBy":"kuzjph","service":"Microsoft SharePoint and OneDrive (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7c371d-a0000040-7d4a1836-ff5ac010","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Moodle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"Moodle","dateCreated":"2018-07-18","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Moodle","modifiedBy":"kuzjph","c_field1":"","id":"ac7c575e-a0000040-7d4a1836-4bba145e","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Telephone	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"Telephone","dateCreated":"2018-07-18","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Telephone","modifiedBy":"kuzjph","c_field1":"","id":"ac7cadec-a0000040-7d4a1836-4aafa86b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Printing/Copying/Scanning	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"Printing/Copying/Scanning","dateCreated":"2018-07-18","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Printing/Copying/Scanning","modifiedBy":"kuzjph","c_field1":"","id":"ac7d6360-a0000040-7d4a1836-3b85378d","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
ENGAGE (Echo360)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"ENGAGE (Echo360)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"ENGAGE (Echo360)","modifiedBy":"kuzvl","c_field1":"","id":"c513e88d-a0000040-6053ec9b-dbc88419","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
INSTATT Attendance	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-08-27","c_description":"","field1":"","c_service":"INSTATT Attendance","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"INSTATT Attendance","modifiedBy":"kuzjph","c_field1":"","id":"c514267c-a0000040-6053ec9b-4c00c8fb","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
IT Account (Password Reset)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"IT Account (Password Reset)","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"IT Account (Password Reset)","modifiedBy":"kuzjph","c_field1":"","id":"c5149384-a0000040-6053ec9b-1fc87734","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
eForms (Joget)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01","c_description":"","field1":"","c_service":"eForms (Joget)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"eForms (Joget)","modifiedBy":"kuzvl","c_field1":"","id":"c517d623-a0000040-6053ec9b-ab099b61","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Accommodation (Kinetics and OLAA)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-10-28","c_description":"","field1":"","c_service":"Accommodation (Kinetics and OLAA)","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"Accommodation (Kinetics and OLAA)","modifiedBy":"kuzjph","c_field1":"","id":"c519e894-a0000040-6053ec9b-41a0c6fc","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Microsoft Teams (Office 365)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Microsoft Teams (Office 365)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"Microsoft Teams (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"c51aa7a4-a0000040-6053ec9b-4a02d200","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
NottinghamHub (Campus Solution)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"NottinghamHub (Campus Solution)","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"NottinghamHub (Campus Solution)","modifiedBy":"kuzjph","c_field1":"","id":"c51beb0f-a0000040-6053ec9b-c38ac21a","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Remote Gateway with MFA for selected Schools	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"Remote Gateway with MFA for selected Schools","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"Remote Gateway with MFA for selected Schools","modifiedBy":"kuzjph","c_field1":"","id":"c51d6704-a0000040-6053ec9b-7a23182b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
NUsearch (Shibboleth)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"NUsearch (Shibboleth)","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"NUsearch (Shibboleth)","modifiedBy":"kuzjph","c_field1":"","id":"c51f21c3-a0000040-6053ec9b-4d25e3f7","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
T1Finance, Purchasing, Travel & Expenses (T&E)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-11-29","c_description":"","field1":"","c_service":"T1Finance, Purchasing, Travel & Expenses (T&E)","dateCreated":"2022-10-13","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"T1Finance, Purchasing, Travel & Expenses (T&E)","modifiedBy":"kuzjph","c_field1":"","id":"d09aa8c9-a0000040-5a0bceb0-939fc4b4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
SNS Accommodation Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2018-07-30","c_description":"","field1":"","c_service":"SNS Accommodation Wi-Fi","dateCreated":"2018-07-26","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzjph","service":"SNS Accommodation Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"d46693ff-a0000040-7d4a1836-792c885b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Qualtrics	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13","c_description":"","field1":"","c_service":"Qualtrics ","dateCreated":"2021-12-21","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Qualtrics ","modifiedBy":"kuzjph","c_field1":"","id":"db0bcb58-a0000040-2728ce3d-d704a6e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Echo360	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-10-29","c_description":"","field1":"","c_service":"Echo360","dateCreated":"2020-10-05","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Echo360","modifiedBy":"kuzjph","c_field1":"","id":"f68dfe20-a0000040-615864a2-e05a4883","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}

Incident

Maintenance
Essential maintenance to the ITAccounts Service Kindly note that ITAccount service will be unavailable during the following timeframe, as we undertake essential maintenance work for security enhancements: Tuesday 29 November between 2pm – 5pm The changes set to take place will mean that the ITAccounts service will be unavailable for up to 30 minutes, during this time you will not be able to change your password. Thank you for your understanding and support as we complete this work. We apologise for any inconvenience this may cause you.	{"createdByName":"NIGEL JEE PEI HENG","modifiedByName":"NIGEL JEE PEI HENG","dateCreated":"2022-11-29","createdBy":"kuzjph","dateModified":"2022-11-29","modifiedBy":"kuzjph","c_richtext":"<p><strong>Essential maintenance to the ITAccounts Service<\/strong><\/p>\r\n<p>Kindly note that <strong>ITAccount service <\/strong>will be unavailable during the following timeframe, as we undertake essential maintenance work for security enhancements:<\/p>\r\n<ul>\r\n<li>Tuesday 29 November between 2pm – 5pm<\/li>\r\n<\/ul>\r\n<p>The changes set to take place will mean that the I<strong>TAccounts service <\/strong>will be unavailable for up to 30 minutes, during this time you will not be able to change your password.<\/p>\r\n<p>Thank you for your understanding and support as we complete this work. We apologise for any inconvenience this may cause you.  <\/p>","richtext":"<p><strong>Essential maintenance to the ITAccounts Service<\/strong><\/p>\r\n<p>Kindly note that <strong>ITAccount service <\/strong>will be unavailable during the following timeframe, as we undertake essential maintenance work for security enhancements:<\/p>\r\n<ul>\r\n<li>Tuesday 29 November between 2pm – 5pm<\/li>\r\n<\/ul>\r\n<p>The changes set to take place will mean that the I<strong>TAccounts service <\/strong>will be unavailable for up to 30 minutes, during this time you will not be able to change your password.<\/p>\r\n<p>Thank you for your understanding and support as we complete this work. We apologise for any inconvenience this may cause you.  <\/p>","id":"c1fad8d2-a0000040-34fd23d8-47c48297"}

Maintenance

Essential maintenance to the ITAccounts Service

Kindly note that ITAccount service will be unavailable during the following timeframe, as we undertake essential maintenance work for security enhancements:

Tuesday 29 November between 2pm – 5pm

The changes set to take place will mean that the ITAccounts service will be unavailable for up to 30 minutes, during this time you will not be able to change your password.

Thank you for your understanding and support as we complete this work. We apologise for any inconvenience this may cause you.