IT Status Page

Information about the availability of the University of Nottingham Malaysia's core IT services.

To report an issue, please contact the IT Service Desk at +603 8924 8199 or via email at ITServiceDesk@nottingham.edu.my

Service	Status

VDI	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-03-08","c_description":"","field1":"","c_service":"VDI ","dateCreated":"2020-12-01","modifiedByName":"VIVI LIM","c_incident":"<p><strong>Virtual Desktop Infrastructure (VDI) services is still recovering (8 March 2020)<\/strong><\/p>\r\n<p>Recovery work for the VDI services which provides Desktop/Software as a Service to students remotely has been completed.<\/p>","createdBy":"kuzvl","service":"VDI ","modifiedBy":"kuzvl","c_field1":"","id":"1edfdc8d-a0000040-6053ec9b-10f4e3e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Virtual Desktop Infrastructure (VDI) services is still recovering (8 March 2020)<\/strong><\/p>\r\n<p>Recovery work for the VDI services which provides Desktop/Software as a Service to students remotely has been completed.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Network and Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-03-22","c_description":"","field1":"","c_service":"Network and Wi-Fi","dateCreated":"2019-11-11","modifiedByName":"VIVI LIM","c_incident":"<p><strong>Disruption to Internet Access on Semenyih Campus (Resolved)<\/strong><\/p>\r\n<p>The Internet is now restored at about 5.30 pm. Thank you for your patience. <\/p>\r\n<p> <\/p>\r\n<p><strong>*******************<\/strong><\/p>\r\n<p>The ISP is still working to resolve the matter. The Expected Time To Repair (ETTR) is 6.45 pm. We will update again when there is any new development on the matter.<\/p>\r\n<p> <\/p>\r\n<p>Apologies again for the inconveniences. <\/p>\r\n<p> <\/p>\r\n<p>Regards,<\/p>\r\n<p>IT Service Desk<\/p>\r\n<p> <\/p>\r\n<p>#####################<\/p>\r\n<p> <\/p>\r\n<p>Dear all,<\/p>\r\n<p><br /> We have received reports at around 12.10 pm that there are disruptions with the Internet Access on campus, some sites are accessible while most are not. We have escalated the matter to the Internet Service Provider and they are working hard to resolve the problem.<\/p>\r\n<p> <\/p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Service/Software affected<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>Internet Access on Eduroam and wired network<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Users/areas affected<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>Semenyih campus, including in Halls of Residence<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Date/Period<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>22 March 2022<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Impact<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>Disruption to the Internet Access on campus to most sites<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Action<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>We are working with the ISP to resolve this issue<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p> <\/p>\r\n<p>We will update as soon as the matter is resolved.<\/p>\r\n<p> <\/p>\r\n<p>Apologies for the inconveniences.<\/p>\r\n<p> <\/p>\r\n<p> <\/p>","createdBy":"kuzjph","service":"Network and Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"585940f5-a0000040-2f05949a-c53d0f94","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Disruption to Internet Access on Semenyih Campus (Resolved)<\/strong><\/p>\r\n<p>The Internet is now restored at about 5.30 pm. Thank you for your patience. <\/p>\r\n<p> <\/p>\r\n<p><strong>*******************<\/strong><\/p>\r\n<p>The ISP is still working to resolve the matter. The Expected Time To Repair (ETTR) is 6.45 pm. We will update again when there is any new development on the matter.<\/p>\r\n<p> <\/p>\r\n<p>Apologies again for the inconveniences. <\/p>\r\n<p> <\/p>\r\n<p>Regards,<\/p>\r\n<p>IT Service Desk<\/p>\r\n<p> <\/p>\r\n<p>#####################<\/p>\r\n<p> <\/p>\r\n<p>Dear all,<\/p>\r\n<p><br /> We have received reports at around 12.10 pm that there are disruptions with the Internet Access on campus, some sites are accessible while most are not. We have escalated the matter to the Internet Service Provider and they are working hard to resolve the problem.<\/p>\r\n<p> <\/p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Service/Software affected<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>Internet Access on Eduroam and wired network<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Users/areas affected<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>Semenyih campus, including in Halls of Residence<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Date/Period<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>22 March 2022<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Impact<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>Disruption to the Internet Access on campus to most sites<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"183\">\r\n<p><strong>Action<\/strong><\/p>\r\n<\/td>\r\n<td width=\"336\">\r\n<p>We are working with the ISP to resolve this issue<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p> <\/p>\r\n<p>We will update as soon as the matter is resolved.<\/p>\r\n<p> <\/p>\r\n<p>Apologies for the inconveniences.<\/p>\r\n<p> <\/p>\r\n<p> <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
BlueCastle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-11-18","c_description":"","field1":"","c_service":"BlueCastle","dateCreated":"2019-11-15","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"<p> <\/p>\r\n<p> <\/p>","createdBy":"kuzjph","service":"BlueCastle","modifiedBy":"kuzjph","c_field1":"","id":"6d1a0b97-a0000040-620cb5c5-334736d4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p> <\/p>\r\n<p> <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Internet	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-07-05","c_description":"","field1":"","c_service":"Internet","dateCreated":"2018-07-18","modifiedByName":"CATHERINE WOO","c_incident":"","createdBy":"kuzjph","service":"Internet","modifiedBy":"kuzcwo","c_field1":"","id":"ac79b420-a0000040-7d4a1836-42d8c9c0","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Email (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Email (Office 365)","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzjph","service":"Email (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7a372b-a0000040-7d4a1836-b9bec4aa","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
University Website	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2021-07-27","c_description":"","field1":"","c_service":"University Website","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<h2><em><strong>University Website returning an error<\/strong><\/em><\/h2>\r\n<p><em>The University website is returning an error:<\/em><\/p>\r\n<p style=\"text-align: center;\"><em><span style=\"font-size: 18pt;\"><strong>503 <\/strong><\/span><\/em><\/p>\r\n<p style=\"text-align: center;\"><em><strong>No backend servers are available to serve this request, please try again soon.<\/strong><\/em><\/p>\r\n<p><em> <\/em><\/p>\r\n<p><em>The matter has been reported to the cloud provider, we will update again when our website is available again. <\/em><\/p>","createdBy":"kuzjph","service":"University Website","modifiedBy":"kuzvl","c_field1":"","id":"ac7b0488-a0000040-7d4a1836-5614e785","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<h2><em><strong>University Website returning an error<\/strong><\/em><\/h2>\r\n<p><em>The University website is returning an error:<\/em><\/p>\r\n<p style=\"text-align: center;\"><em><span style=\"font-size: 18pt;\"><strong>503 <\/strong><\/span><\/em><\/p>\r\n<p style=\"text-align: center;\"><em><strong>No backend servers are available to serve this request, please try again soon.<\/strong><\/em><\/p>\r\n<p><em> <\/em><\/p>\r\n<p><em>The matter has been reported to the cloud provider, we will update again when our website is available again. <\/em><\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Microsoft SharePoint and OneDrive (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Microsoft SharePoint and OneDrive (Office 365)","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","createdBy":"kuzjph","service":"Microsoft SharePoint and OneDrive (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7c371d-a0000040-7d4a1836-ff5ac010","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Moodle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2021-11-04","c_description":"","field1":"","c_service":"Moodle","dateCreated":"2018-07-18","modifiedByName":"IRWA IBRAHIM","c_incident":"<p><strong><a class=\"title\" href=\"https://status.nottingham.ac.uk/incidents/320109\" data-v-266c90a2=\"\"><span class=\"title__incident-name\" data-v-266c90a2=\"\">Moodle - Access restored<\/span><\/a><\/strong><\/p>\r\n<p><strong><span class=\"title__incident-name\" data-v-266c90a2=\"\">Access to Moodle has been restored<\/span><\/strong><\/p>\r\n<p><br /><br /><\/p>","createdBy":"kuzjph","service":"Moodle","modifiedBy":"kuzirw","c_field1":"","id":"ac7c575e-a0000040-7d4a1836-4bba145e","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong><a class=\"title\" href=\"https://status.nottingham.ac.uk/incidents/320109\" data-v-266c90a2=\"\"><span class=\"title__incident-name\" data-v-266c90a2=\"\">Moodle - Access restored<\/span><\/a><\/strong><\/p>\r\n<p><strong><span class=\"title__incident-name\" data-v-266c90a2=\"\">Access to Moodle has been restored<\/span><\/strong><\/p>\r\n<p><br /><br /><\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Telephone	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-02-08","c_description":"","field1":"","c_service":"Telephone","dateCreated":"2018-07-18","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"<p><strong>Disruption to Telephone Services at Kuala Lumpur Teaching Centre (KLTC)<\/strong><\/p>\r\n<p>7th February 2022<\/p>\r\n<p><br />Work is ongoing to restore the service.<\/p>","createdBy":"kuzjph","service":"Telephone","modifiedBy":"kuzjph","c_field1":"","id":"ac7cadec-a0000040-7d4a1836-4aafa86b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Disruption to Telephone Services at Kuala Lumpur Teaching Centre (KLTC)<\/strong><\/p>\r\n<p>7th February 2022<\/p>\r\n<p><br />Work is ongoing to restore the service.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Printing/Copying/Scanning	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-02-15","c_description":"","field1":"","c_service":"Printing/Copying/Scanning","dateCreated":"2018-07-18","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"<p><strong>Disruption to Printing Services at Kuala Lumpur Teaching Centre (KLTC)<\/strong><\/p>\r\n<p>7th February 2022<\/p>\r\n<p><br />Work is ongoing to restore the service.<\/p>","createdBy":"kuzjph","service":"Printing/Copying/Scanning","modifiedBy":"kuzjph","c_field1":"","id":"ac7d6360-a0000040-7d4a1836-3b85378d","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Disruption to Printing Services at Kuala Lumpur Teaching Centre (KLTC)<\/strong><\/p>\r\n<p>7th February 2022<\/p>\r\n<p><br />Work is ongoing to restore the service.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
ENGAGE (Echo360)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"ENGAGE (Echo360)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"ENGAGE (Echo360)","modifiedBy":"kuzvl","c_field1":"","id":"c513e88d-a0000040-6053ec9b-dbc88419","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
INSTATT Attendance	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-08-27","c_description":"","field1":"","c_service":"INSTATT Attendance","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"INSTATT Attendance","modifiedBy":"kuzjph","c_field1":"","id":"c514267c-a0000040-6053ec9b-4c00c8fb","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
IT Account (Password Reset)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-21","c_description":"","field1":"","c_service":"IT Account (Password Reset)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>IT Accounts (Password Reset) Service is RESOLVED (20 NOV 2020)<\/strong><\/p>\r\n<p>The service has been restored. Please goto <a href=\"http://itaccounts.nottingham.ac.uk\">http://itaccounts.nottingham.ac.uk<\/a> to change your password.<\/p>","createdBy":"kuzvl","service":"IT Account (Password Reset)","modifiedBy":"kuzvl","c_field1":"","id":"c5149384-a0000040-6053ec9b-1fc87734","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>IT Accounts (Password Reset) Service is RESOLVED (20 NOV 2020)<\/strong><\/p>\r\n<p>The service has been restored. Please goto <a href=\"http://itaccounts.nottingham.ac.uk\">http://itaccounts.nottingham.ac.uk<\/a> to change your password.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
eForms (Joget)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01","c_description":"","field1":"","c_service":"eForms (Joget)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"eForms (Joget)","modifiedBy":"kuzvl","c_field1":"","id":"c517d623-a0000040-6053ec9b-ab099b61","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Accommodation (Kinetics and OLAA)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-10-28","c_description":"","field1":"","c_service":"Accommodation (Kinetics and OLAA)","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"Accommodation (Kinetics and OLAA)","modifiedBy":"kuzjph","c_field1":"","id":"c519e894-a0000040-6053ec9b-41a0c6fc","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Microsoft Teams (Office 365)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Microsoft Teams (Office 365)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"Microsoft Teams (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"c51aa7a4-a0000040-6053ec9b-4a02d200","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
MyNottingham (Campus Solution)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-16","c_description":"","field1":"","c_service":"MyNottingham (Campus Solution)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>MyNottingham access issues<\/strong><\/p>\r\n<p><strong>4th Dec 2020<\/strong><\/p>\r\n<p>MyNottingham is inaccessible for the moment and we are investigating.<\/p>","createdBy":"kuzvl","service":"MyNottingham (Campus Solution)","modifiedBy":"kuzvl","c_field1":"","id":"c51beb0f-a0000040-6053ec9b-c38ac21a","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>MyNottingham access issues<\/strong><\/p>\r\n<p><strong>4th Dec 2020<\/strong><\/p>\r\n<p>MyNottingham is inaccessible for the moment and we are investigating.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Remote Gateway with MFA for selected Schools	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01","c_description":"","field1":"","c_service":"Remote Gateway with MFA for selected Schools","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>Remote Gateway with MFA for selected Engineering students are available (1 DECEMBER 2020)<\/strong><\/p>\r\n<p>A new way of accessing the DA08 and TCR3 computers have been set up but it is only opened to selected schools at the moment. If you have genuine need to access the service, please contact your lecturers for more information. <\/p>","createdBy":"kuzvl","service":"Remote Gateway with MFA for selected Schools","modifiedBy":"kuzvl","c_field1":"","id":"c51d6704-a0000040-6053ec9b-7a23182b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Remote Gateway with MFA for selected Engineering students are available (1 DECEMBER 2020)<\/strong><\/p>\r\n<p>A new way of accessing the DA08 and TCR3 computers have been set up but it is only opened to selected schools at the moment. If you have genuine need to access the service, please contact your lecturers for more information. <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
NUsearch (Shibboleth)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-21","c_description":"","field1":"","c_service":"NUsearch (Shibboleth)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>NUsearch (Shibboleth) service now RESOLVED (21 NOV 2020)<\/strong><\/p>\r\n<p>NUsearch (Shibboleth) service has been fully recovered, thank you for your patience. <\/p>","createdBy":"kuzvl","service":"NUsearch (Shibboleth)","modifiedBy":"kuzvl","c_field1":"","id":"c51f21c3-a0000040-6053ec9b-4d25e3f7","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>NUsearch (Shibboleth) service now RESOLVED (21 NOV 2020)<\/strong><\/p>\r\n<p>NUsearch (Shibboleth) service has been fully recovered, thank you for your patience. <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
SNS Accommodation Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2018-07-30","c_description":"","field1":"","c_service":"SNS Accommodation Wi-Fi","dateCreated":"2018-07-26","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzjph","service":"SNS Accommodation Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"d46693ff-a0000040-7d4a1836-792c885b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Qualtrics	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-01-06","c_description":"","field1":"","c_service":"Qualtrics ","dateCreated":"2021-12-21","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"<p><strong>Login issues with Qualtrics<\/strong><\/p>\r\n<p><strong>21 December 2021<\/strong><\/p>\r\n<p>We are experiencing issues logging into Qualtrics. The vendors have been notified and they are looking into this now.<\/p>\r\n<p> <\/p>","createdBy":"kuzjph","service":"Qualtrics ","modifiedBy":"kuzjph","c_field1":"","id":"db0bcb58-a0000040-2728ce3d-d704a6e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Login issues with Qualtrics<\/strong><\/p>\r\n<p><strong>21 December 2021<\/strong><\/p>\r\n<p>We are experiencing issues logging into Qualtrics. The vendors have been notified and they are looking into this now.<\/p>\r\n<p> <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Echo360	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-10-29","c_description":"","field1":"","c_service":"Echo360","dateCreated":"2020-10-05","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Echo360","modifiedBy":"kuzjph","c_field1":"","id":"f68dfe20-a0000040-615864a2-e05a4883","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}

Incident

Maintenance
Moodle maintenance 13 May 2022: 1.15 am - 2.45 am There will be a short period of emergency downtime for Moodle. Moodle will be unavailable during this time.	{"createdByName":"NIGEL JEE PEI HENG","modifiedByName":"NIGEL JEE PEI HENG","dateCreated":"2022-05-10","createdBy":"kuzjph","dateModified":"2022-05-10","modifiedBy":"kuzjph","c_richtext":"<p><strong>Moodle maintenance<\/strong><\/p>\r\n<p><strong>13 May 2022: 1.15 am - 2.45 am<\/strong><\/p>\r\n<p>There will be a short period of emergency downtime for Moodle. Moodle will be unavailable during this time.<\/p>","richtext":"<p><strong>Moodle maintenance<\/strong><\/p>\r\n<p><strong>13 May 2022: 1.15 am - 2.45 am<\/strong><\/p>\r\n<p>There will be a short period of emergency downtime for Moodle. Moodle will be unavailable during this time.<\/p>","id":"ac9fefa6-a0000040-5b1ba29c-e6228aa3"}

Maintenance

Moodle maintenance

13 May 2022: 1.15 am - 2.45 am

There will be a short period of emergency downtime for Moodle. Moodle will be unavailable during this time.