IT Status Page

Information about the availability of the University of Nottingham Malaysia's core IT services.

To report an issue, please contact the IT Service Desk at +603 8924 8199 or via email at ITServiceDesk@nottingham.edu.my

Service	Status

VDI	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:05:56.0","c_description":"","field1":"","dateCreated":"2020-12-01 23:15:56.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"VDI ","createdBy":"kuzvl","c_incident":"","service":"VDI ","modifiedBy":"kuzjph","c_field1":"","id":"1edfdc8d-a0000040-6053ec9b-10f4e3e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Network and Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2024-02-01 23:21:38.0","c_description":"","field1":"","dateCreated":"2019-11-11 10:44:35.0","modifiedByName":"VIVI LIM","c_service":"Network and Wi-Fi","createdBy":"kuzjph","c_incident":"<h1><span style=\"font-size: 14pt;\">Update: Block H and H1 Internet services resolved (1 Feb 2024, 11pm)<\/span><\/h1>\r\n<p><span style=\"font-size: 14pt;\">Please to inform the internet at Block H and H1 has been restored, thank you for your patience on the matter.<\/span><\/p>\r\n<p> <\/p>\r\n<p><span style=\"font-size: 14pt;\">Regards,<\/span><\/p>\r\n<p><span style=\"font-size: 14pt;\">IT Service Desk<\/span><\/p>\r\n<h1> <\/h1>\r\n<h1><span style=\"font-size: 14pt;\">Block H and H1 Internet services  down (1 Feb 2024, 7pm)<\/span><\/h1>\r\n<p>Internet access in both Block H and H1 is currently down. Initial investigation shows that there is a fault in part of our network infrastructure.<\/p>\r\n<p>Our support vendor is enroute to campus to resolve the issue.<\/p>\r\n<p>Please check this page for further updates.<\/p>\r\n<p>Sincere Apologies,<\/p>\r\n<p>IT Service Desk<\/p>","service":"Network and Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"585940f5-a0000040-2f05949a-c53d0f94","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<h1><span style=\"font-size: 14pt;\">Update: Block H and H1 Internet services resolved (1 Feb 2024, 11pm)<\/span><\/h1>\r\n<p><span style=\"font-size: 14pt;\">Please to inform the internet at Block H and H1 has been restored, thank you for your patience on the matter.<\/span><\/p>\r\n<p> <\/p>\r\n<p><span style=\"font-size: 14pt;\">Regards,<\/span><\/p>\r\n<p><span style=\"font-size: 14pt;\">IT Service Desk<\/span><\/p>\r\n<h1> <\/h1>\r\n<h1><span style=\"font-size: 14pt;\">Block H and H1 Internet services  down (1 Feb 2024, 7pm)<\/span><\/h1>\r\n<p>Internet access in both Block H and H1 is currently down. Initial investigation shows that there is a fault in part of our network infrastructure.<\/p>\r\n<p>Our support vendor is enroute to campus to resolve the issue.<\/p>\r\n<p>Please check this page for further updates.<\/p>\r\n<p>Sincere Apologies,<\/p>\r\n<p>IT Service Desk<\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
BlueCastle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:06:19.0","c_description":"","field1":"","dateCreated":"2019-11-15 11:27:34.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"BlueCastle","createdBy":"kuzjph","c_incident":"","service":"BlueCastle","modifiedBy":"kuzjph","c_field1":"","id":"6d1a0b97-a0000040-620cb5c5-334736d4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
HPC	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2025-06-18 14:36:09.0","c_description":"","field1":"","dateCreated":"2025-06-18 14:36:09.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"HPC","createdBy":"kuzjph","c_incident":"","service":"HPC","modifiedBy":"kuzjph","c_field1":"","id":"77a78d11-1ba9-46e9-a1c1-b6584ef080aa","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Internet	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-07-05 11:38:41.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:20:14.0","modifiedByName":"CATHERINE WOO","c_service":"Internet","createdBy":"kuzjph","c_incident":"","service":"Internet","modifiedBy":"kuzcwo","c_field1":"","id":"ac79b420-a0000040-7d4a1836-42d8c9c0","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Email (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2024-07-24 10:06:42.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:20:48.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Email (Office 365)","createdBy":"kuzjph","c_incident":"","service":"Email (Office 365)","modifiedBy":"kuzjph","c_field1":"","id":"ac7a372b-a0000040-7d4a1836-b9bec4aa","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
University Website	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:06:06.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:21:41.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"University Website","createdBy":"kuzjph","c_incident":"","service":"University Website","modifiedBy":"kuzjph","c_field1":"","id":"ac7b0488-a0000040-7d4a1836-5614e785","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Microsoft SharePoint and OneDrive (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14 12:55:04.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:22:59.0","modifiedByName":"VIVI LIM","c_service":"Microsoft SharePoint and OneDrive (Office 365)","createdBy":"kuzjph","c_incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","service":"Microsoft SharePoint and OneDrive (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7c371d-a0000040-7d4a1836-ff5ac010","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Moodle	ISSUE	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2025-09-19 09:56:49.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:23:07.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Moodle","createdBy":"kuzjph","c_incident":"<p class=\"xxxxxxxxxxmsonormal\" style=\"line-height: 105%;\"><span style=\"font-size: 14pt;\"><strong><span style=\"line-height: 105%; font-family: 'Arial', sans-serif; color: rgb(16, 72, 98);\">Moodle Access Issues For New Students<\/span><\/strong><\/span><\/p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt; font-family: 'Calibri',sans-serif;\">There is currently an issue with accessing the Moodle system, primarily affecting <strong>new students<\/strong>, even after they have changed their default password via IT Accounts.<\/span><\/p>","service":"Moodle","modifiedBy":"kuzjph","c_field1":"","id":"ac7c575e-a0000040-7d4a1836-4bba145e","c_status":"<b><span style='background-color:#fcf8ad; color:#e16300; padding:0.5em'>ISSUE<\/span><\/b>","c_field2":"","field2":"","incident":"<p class=\"xxxxxxxxxxmsonormal\" style=\"line-height: 105%;\"><span style=\"font-size: 14pt;\"><strong><span style=\"line-height: 105%; font-family: 'Arial', sans-serif; color: rgb(16, 72, 98);\">Moodle Access Issues For New Students<\/span><\/strong><\/span><\/p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt; font-family: 'Calibri',sans-serif;\">There is currently an issue with accessing the Moodle system, primarily affecting <strong>new students<\/strong>, even after they have changed their default password via IT Accounts.<\/span><\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#fcf8ad; color:#e16300; padding:0.5em'>ISSUE<\/span><\/b>"}
Telephone	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:06:53.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:23:30.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Telephone","createdBy":"kuzjph","c_incident":"","service":"Telephone","modifiedBy":"kuzjph","c_field1":"","id":"ac7cadec-a0000040-7d4a1836-4aafa86b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Printing/Copying/Scanning	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:07:07.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:24:16.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Printing/Copying/Scanning","createdBy":"kuzjph","c_incident":"","service":"Printing/Copying/Scanning","modifiedBy":"kuzjph","c_field1":"","id":"ac7d6360-a0000040-7d4a1836-3b85378d","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
ENGAGE (Echo360)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14 12:46:58.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:46:58.0","modifiedByName":"VIVI LIM","c_service":"ENGAGE (Echo360)","createdBy":"kuzvl","c_incident":"","service":"ENGAGE (Echo360)","modifiedBy":"kuzvl","c_field1":"","id":"c513e88d-a0000040-6053ec9b-dbc88419","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
INSTATT Attendance	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-08-27 12:45:20.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:47:14.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"INSTATT Attendance","createdBy":"kuzvl","c_incident":"","service":"INSTATT Attendance","modifiedBy":"kuzjph","c_field1":"","id":"c514267c-a0000040-6053ec9b-4c00c8fb","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
IT Account (Password Reset)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:07:18.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:47:41.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"IT Account (Password Reset)","createdBy":"kuzvl","c_incident":"","service":"IT Account (Password Reset)","modifiedBy":"kuzjph","c_field1":"","id":"c5149384-a0000040-6053ec9b-1fc87734","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
eForms (Joget)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01 22:56:59.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:51:15.0","modifiedByName":"VIVI LIM","c_service":"eForms (Joget)","createdBy":"kuzvl","c_incident":"","service":"eForms (Joget)","modifiedBy":"kuzvl","c_field1":"","id":"c517d623-a0000040-6053ec9b-ab099b61","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Accommodation (Kinetics and OLAA)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-10-28 11:14:35.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:53:31.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Accommodation (Kinetics and OLAA)","createdBy":"kuzvl","c_incident":"","service":"Accommodation (Kinetics and OLAA)","modifiedBy":"kuzjph","c_field1":"","id":"c519e894-a0000040-6053ec9b-41a0c6fc","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Microsoft Teams (Office 365)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14 12:54:20.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:54:20.0","modifiedByName":"VIVI LIM","c_service":"Microsoft Teams (Office 365)","createdBy":"kuzvl","c_incident":"","service":"Microsoft Teams (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"c51aa7a4-a0000040-6053ec9b-4a02d200","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
NottinghamHub (Campus Solution)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2024-03-26 11:22:32.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:55:43.0","modifiedByName":"RABIATUL ADAWIYAH RAHIMI","c_service":"NottinghamHub (Campus Solution)","createdBy":"kuzvl","c_incident":"<p><strong>NottinghamHub page Access issue <\/strong><\/p>\r\n<p>20th March 2024 , Around 9 am.<\/p>\r\n<p>We have reported this issue to our vendor.<\/p>","service":"NottinghamHub (Campus Solution)","modifiedBy":"kuzrah","c_field1":"","id":"c51beb0f-a0000040-6053ec9b-c38ac21a","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<p><strong>NottinghamHub page Access issue <\/strong><\/p>\r\n<p>20th March 2024 , Around 9 am.<\/p>\r\n<p>We have reported this issue to our vendor.<\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Remote Gateway with MFA for selected Schools	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:07:34.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:57:20.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Remote Gateway with MFA for selected Schools","createdBy":"kuzvl","c_incident":"","service":"Remote Gateway with MFA for selected Schools","modifiedBy":"kuzjph","c_field1":"","id":"c51d6704-a0000040-6053ec9b-7a23182b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
NUsearch (Shibboleth)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:07:26.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:59:13.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"NUsearch (Shibboleth)","createdBy":"kuzvl","c_incident":"","service":"NUsearch (Shibboleth)","modifiedBy":"kuzjph","c_field1":"","id":"c51f21c3-a0000040-6053ec9b-4d25e3f7","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
T1Finance, Purchasing, Travel & Expenses (T&E)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2024-11-15 11:50:13.0","c_description":"","field1":"","dateCreated":"2022-10-13 17:09:00.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"T1Finance, Purchasing, Travel & Expenses (T&E)","createdBy":"kuzjph","c_incident":"<p>Boustead Holdings Berhad will be conducting a planned maintenance of the TechnologyOne (T1) servers from <strong>8.00 pm on 23 July to  1.00 pm on 24 July 2024 (estimate)<\/strong>. During this period all T1 users will be unable to access all TechnologyOne applications. For more details please <a href=\"https://numcmy.sharepoint.com/sites/UNMStaffIntranet/SitePages/TechnologyOne-(T1)-Planned-Maintenance.aspx\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>","service":"T1Finance, Purchasing, Travel & Expenses (T&E)","modifiedBy":"kuzjph","c_field1":"","id":"d09aa8c9-a0000040-5a0bceb0-939fc4b4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<p>Boustead Holdings Berhad will be conducting a planned maintenance of the TechnologyOne (T1) servers from <strong>8.00 pm on 23 July to  1.00 pm on 24 July 2024 (estimate)<\/strong>. During this period all T1 users will be unable to access all TechnologyOne applications. For more details please <a href=\"https://numcmy.sharepoint.com/sites/UNMStaffIntranet/SitePages/TechnologyOne-(T1)-Planned-Maintenance.aspx\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
SNS Accommodation Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2018-07-30 17:11:01.0","c_description":"","field1":"","dateCreated":"2018-07-26 10:24:10.0","modifiedByName":"VIVI LIM","c_service":"SNS Accommodation Wi-Fi","createdBy":"kuzjph","c_incident":"","service":"SNS Accommodation Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"d46693ff-a0000040-7d4a1836-792c885b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Qualtrics	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2024-11-20 09:03:24.0","c_description":"","field1":"","dateCreated":"2021-12-21 11:32:03.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Qualtrics ","createdBy":"kuzjph","c_incident":"<p><strong>Cannot login to Qualtrics<\/strong><\/p>\r\n<p>14 Nov 2024<\/p>\r\n<p>Users are unable to login to Qualtrics. We are currently investigating this issue with the vendor.<\/p>\r\n<p> <\/p>\r\n<p> <\/p>","service":"Qualtrics ","modifiedBy":"kuzjph","c_field1":"","id":"db0bcb58-a0000040-2728ce3d-d704a6e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<p><strong>Cannot login to Qualtrics<\/strong><\/p>\r\n<p>14 Nov 2024<\/p>\r\n<p>Users are unable to login to Qualtrics. We are currently investigating this issue with the vendor.<\/p>\r\n<p> <\/p>\r\n<p> <\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Echo360	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-10-29 23:46:26.0","c_description":"","field1":"","dateCreated":"2020-10-05 10:18:55.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Echo360","createdBy":"kuzjph","c_incident":"","service":"Echo360","modifiedBy":"kuzjph","c_field1":"","id":"f68dfe20-a0000040-615864a2-e05a4883","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}

Incident
Moodle Access Issues For New Students There is currently an issue with accessing the Moodle system, primarily affecting new students, even after they have changed their default password via IT Accounts.	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2025-09-19 09:56:49.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:23:07.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Moodle","createdBy":"kuzjph","c_incident":"<p class=\"xxxxxxxxxxmsonormal\" style=\"line-height: 105%;\"><span style=\"font-size: 14pt;\"><strong><span style=\"line-height: 105%; font-family: 'Arial', sans-serif; color: rgb(16, 72, 98);\">Moodle Access Issues For New Students<\/span><\/strong><\/span><\/p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt; font-family: 'Calibri',sans-serif;\">There is currently an issue with accessing the Moodle system, primarily affecting <strong>new students<\/strong>, even after they have changed their default password via IT Accounts.<\/span><\/p>","service":"Moodle","modifiedBy":"kuzjph","c_field1":"","id":"ac7c575e-a0000040-7d4a1836-4bba145e","c_status":"<b><span style='background-color:#fcf8ad; color:#e16300; padding:0.5em'>ISSUE<\/span><\/b>","c_field2":"","field2":"","incident":"<p class=\"xxxxxxxxxxmsonormal\" style=\"line-height: 105%;\"><span style=\"font-size: 14pt;\"><strong><span style=\"line-height: 105%; font-family: 'Arial', sans-serif; color: rgb(16, 72, 98);\">Moodle Access Issues For New Students<\/span><\/strong><\/span><\/p>\r\n<p class=\"MsoNormal\"><span style=\"font-size: 11.0pt; font-family: 'Calibri',sans-serif;\">There is currently an issue with accessing the Moodle system, primarily affecting <strong>new students<\/strong>, even after they have changed their default password via IT Accounts.<\/span><\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#fcf8ad; color:#e16300; padding:0.5em'>ISSUE<\/span><\/b>"}

Incident

Moodle Access Issues For New Students

There is currently an issue with accessing the Moodle system, primarily affecting new students, even after they have changed their default password via IT Accounts.

Maintenance