IT Status Page

Information about the availability of the University of Nottingham Malaysia's core IT services.

To report an issue, please contact the IT Service Desk at +603 8924 8199 or via email at ITServiceDesk@nottingham.edu.my

Service	Status

VDI	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-03-08","c_description":"","field1":"","c_service":"VDI ","dateCreated":"2020-12-01","modifiedByName":"VIVI LIM","c_incident":"<p><strong>Virtual Desktop Infrastructure (VDI) services is still recovering (8 March 2020)<\/strong><\/p>\r\n<p>Recovery work for the VDI services which provides Desktop/Software as a Service to students remotely has been completed.<\/p>","createdBy":"kuzvl","service":"VDI ","modifiedBy":"kuzvl","c_field1":"","id":"1edfdc8d-a0000040-6053ec9b-10f4e3e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Virtual Desktop Infrastructure (VDI) services is still recovering (8 March 2020)<\/strong><\/p>\r\n<p>Recovery work for the VDI services which provides Desktop/Software as a Service to students remotely has been completed.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Network and Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2021-04-22","c_description":"","field1":"","c_service":"Network and Wi-Fi","dateCreated":"2019-11-11","modifiedByName":"IRWA IBRAHIM","c_incident":"<p><strong>Wi-Fi Connectivity Issue on Campus (22 April 2021)<\/strong><\/p>\r\n<p> <\/p>\r\n<p class=\"xxxxxxmsonormal\" style=\"line-height: 105%;\">The Wi-Fi service on campus has been restored. You will now be able to connect via Eduroam or UNMC-Guest.<\/p>\r\n<p> <\/p>\r\n<p> <\/p>\r\n<p> <\/p>","createdBy":"kuzjph","service":"Network and Wi-Fi","modifiedBy":"kuzirw","c_field1":"","id":"585940f5-a0000040-2f05949a-c53d0f94","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Wi-Fi Connectivity Issue on Campus (22 April 2021)<\/strong><\/p>\r\n<p> <\/p>\r\n<p class=\"xxxxxxmsonormal\" style=\"line-height: 105%;\">The Wi-Fi service on campus has been restored. You will now be able to connect via Eduroam or UNMC-Guest.<\/p>\r\n<p> <\/p>\r\n<p> <\/p>\r\n<p> <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
BlueCastle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-11-18","c_description":"","field1":"","c_service":"BlueCastle","dateCreated":"2019-11-15","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"<p> <\/p>\r\n<p> <\/p>","createdBy":"kuzjph","service":"BlueCastle","modifiedBy":"kuzjph","c_field1":"","id":"6d1a0b97-a0000040-620cb5c5-334736d4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p> <\/p>\r\n<p> <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Internet	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-07-05","c_description":"","field1":"","c_service":"Internet","dateCreated":"2018-07-18","modifiedByName":"CATHERINE WOO","c_incident":"","createdBy":"kuzjph","service":"Internet","modifiedBy":"kuzcwo","c_field1":"","id":"ac79b420-a0000040-7d4a1836-42d8c9c0","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Email (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Email (Office 365)","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzjph","service":"Email (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7a372b-a0000040-7d4a1836-b9bec4aa","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
University Website	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2021-07-27","c_description":"","field1":"","c_service":"University Website","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<h2><em><strong>University Website returning an error<\/strong><\/em><\/h2>\r\n<p><em>The University website is returning an error:<\/em><\/p>\r\n<p style=\"text-align: center;\"><em><span style=\"font-size: 18pt;\"><strong>503 <\/strong><\/span><\/em><\/p>\r\n<p style=\"text-align: center;\"><em><strong>No backend servers are available to serve this request, please try again soon.<\/strong><\/em><\/p>\r\n<p><em> <\/em><\/p>\r\n<p><em>The matter has been reported to the cloud provider, we will update again when our website is available again. <\/em><\/p>","createdBy":"kuzjph","service":"University Website","modifiedBy":"kuzvl","c_field1":"","id":"ac7b0488-a0000040-7d4a1836-5614e785","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<h2><em><strong>University Website returning an error<\/strong><\/em><\/h2>\r\n<p><em>The University website is returning an error:<\/em><\/p>\r\n<p style=\"text-align: center;\"><em><span style=\"font-size: 18pt;\"><strong>503 <\/strong><\/span><\/em><\/p>\r\n<p style=\"text-align: center;\"><em><strong>No backend servers are available to serve this request, please try again soon.<\/strong><\/em><\/p>\r\n<p><em> <\/em><\/p>\r\n<p><em>The matter has been reported to the cloud provider, we will update again when our website is available again. <\/em><\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Microsoft SharePoint and OneDrive (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Microsoft SharePoint and OneDrive (Office 365)","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","createdBy":"kuzjph","service":"Microsoft SharePoint and OneDrive (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7c371d-a0000040-7d4a1836-ff5ac010","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Moodle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-10-06","c_description":"","field1":"","c_service":"Moodle","dateCreated":"2018-07-18","modifiedByName":"IRWA IBRAHIM","c_incident":"<p> <\/p>\r\n<p class=\"xxmsonormal\"><span style=\"font-family: 'Arial',sans-serif; color: #002060;\"> <\/span><\/p>\r\n<p> <\/p>\r\n<p> <\/p>","createdBy":"kuzjph","service":"Moodle","modifiedBy":"kuzirw","c_field1":"","id":"ac7c575e-a0000040-7d4a1836-4bba145e","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p> <\/p>\r\n<p class=\"xxmsonormal\"><span style=\"font-family: 'Arial',sans-serif; color: #002060;\"> <\/span><\/p>\r\n<p> <\/p>\r\n<p> <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Telephone	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2021-09-09","c_description":"","field1":"","c_service":"Telephone","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<p><strong>University Telephone Line Disruption (RESOLVED on 9th September)<br /><\/strong><\/p>\r\n<p><strong>8th September 2021<\/strong><\/p>\r\n<p> <\/p>\r\n<p>We are experiencing a disruption to all incoming and outgoing telephone/land line calls to and from the University.<\/p>\r\n<p>Telekom Malaysia has informed us that this is related to a severed telephone cable in Kajang town and they are in the process of repairing the damaged cable.<\/p>\r\n<p>We will provide updates once the service is restored.<\/p>","createdBy":"kuzjph","service":"Telephone","modifiedBy":"kuzvl","c_field1":"","id":"ac7cadec-a0000040-7d4a1836-4aafa86b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>University Telephone Line Disruption (RESOLVED on 9th September)<br /><\/strong><\/p>\r\n<p><strong>8th September 2021<\/strong><\/p>\r\n<p> <\/p>\r\n<p>We are experiencing a disruption to all incoming and outgoing telephone/land line calls to and from the University.<\/p>\r\n<p>Telekom Malaysia has informed us that this is related to a severed telephone cable in Kajang town and they are in the process of repairing the damaged cable.<\/p>\r\n<p>We will provide updates once the service is restored.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Printing/Copying/Scanning	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-27","c_description":"","field1":"","c_service":"Printing/Copying/Scanning","dateCreated":"2018-07-18","modifiedByName":"VIVI LIM","c_incident":"<p><strong>Printing/copying/scanning services RESTORED - <\/strong><strong>27th NOV 2020<\/strong><\/p>\r\n<p>The Printing/copying/scanning service is now restored.<\/p>","createdBy":"kuzjph","service":"Printing/Copying/Scanning","modifiedBy":"kuzvl","c_field1":"","id":"ac7d6360-a0000040-7d4a1836-3b85378d","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Printing/copying/scanning services RESTORED - <\/strong><strong>27th NOV 2020<\/strong><\/p>\r\n<p>The Printing/copying/scanning service is now restored.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
ENGAGE (Echo360)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"ENGAGE (Echo360)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"ENGAGE (Echo360)","modifiedBy":"kuzvl","c_field1":"","id":"c513e88d-a0000040-6053ec9b-dbc88419","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
INSTATT Attendance	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-08-27","c_description":"","field1":"","c_service":"INSTATT Attendance","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"INSTATT Attendance","modifiedBy":"kuzjph","c_field1":"","id":"c514267c-a0000040-6053ec9b-4c00c8fb","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
IT Account (Password Reset)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-21","c_description":"","field1":"","c_service":"IT Account (Password Reset)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>IT Accounts (Password Reset) Service is RESOLVED (20 NOV 2020)<\/strong><\/p>\r\n<p>The service has been restored. Please goto <a href=\"http://itaccounts.nottingham.ac.uk\">http://itaccounts.nottingham.ac.uk<\/a> to change your password.<\/p>","createdBy":"kuzvl","service":"IT Account (Password Reset)","modifiedBy":"kuzvl","c_field1":"","id":"c5149384-a0000040-6053ec9b-1fc87734","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>IT Accounts (Password Reset) Service is RESOLVED (20 NOV 2020)<\/strong><\/p>\r\n<p>The service has been restored. Please goto <a href=\"http://itaccounts.nottingham.ac.uk\">http://itaccounts.nottingham.ac.uk<\/a> to change your password.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
eForms (Joget)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01","c_description":"","field1":"","c_service":"eForms (Joget)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"eForms (Joget)","modifiedBy":"kuzvl","c_field1":"","id":"c517d623-a0000040-6053ec9b-ab099b61","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Accommodation Management System (Kinetics and OLAA)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-02-16","c_description":"","field1":"","c_service":"Accommodation Management System (Kinetics and OLAA)","dateCreated":"2020-11-14","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzvl","service":"Accommodation Management System (Kinetics and OLAA)","modifiedBy":"kuzjph","c_field1":"","id":"c519e894-a0000040-6053ec9b-41a0c6fc","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Microsoft Teams (Office 365)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14","c_description":"","field1":"","c_service":"Microsoft Teams (Office 365)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzvl","service":"Microsoft Teams (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"c51aa7a4-a0000040-6053ec9b-4a02d200","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
MyNottingham (Campus Solution)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-16","c_description":"","field1":"","c_service":"MyNottingham (Campus Solution)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>MyNottingham access issues<\/strong><\/p>\r\n<p><strong>4th Dec 2020<\/strong><\/p>\r\n<p>MyNottingham is inaccessible for the moment and we are investigating.<\/p>","createdBy":"kuzvl","service":"MyNottingham (Campus Solution)","modifiedBy":"kuzvl","c_field1":"","id":"c51beb0f-a0000040-6053ec9b-c38ac21a","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>MyNottingham access issues<\/strong><\/p>\r\n<p><strong>4th Dec 2020<\/strong><\/p>\r\n<p>MyNottingham is inaccessible for the moment and we are investigating.<\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Remote Gateway with MFA for selected Schools	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01","c_description":"","field1":"","c_service":"Remote Gateway with MFA for selected Schools","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>Remote Gateway with MFA for selected Engineering students are available (1 DECEMBER 2020)<\/strong><\/p>\r\n<p>A new way of accessing the DA08 and TCR3 computers have been set up but it is only opened to selected schools at the moment. If you have genuine need to access the service, please contact your lecturers for more information. <\/p>","createdBy":"kuzvl","service":"Remote Gateway with MFA for selected Schools","modifiedBy":"kuzvl","c_field1":"","id":"c51d6704-a0000040-6053ec9b-7a23182b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>Remote Gateway with MFA for selected Engineering students are available (1 DECEMBER 2020)<\/strong><\/p>\r\n<p>A new way of accessing the DA08 and TCR3 computers have been set up but it is only opened to selected schools at the moment. If you have genuine need to access the service, please contact your lecturers for more information. <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
NUsearch (Shibboleth)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-21","c_description":"","field1":"","c_service":"NUsearch (Shibboleth)","dateCreated":"2020-11-14","modifiedByName":"VIVI LIM","c_incident":"<p><strong>NUsearch (Shibboleth) service now RESOLVED (21 NOV 2020)<\/strong><\/p>\r\n<p>NUsearch (Shibboleth) service has been fully recovered, thank you for your patience. <\/p>","createdBy":"kuzvl","service":"NUsearch (Shibboleth)","modifiedBy":"kuzvl","c_field1":"","id":"c51f21c3-a0000040-6053ec9b-4d25e3f7","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"<p><strong>NUsearch (Shibboleth) service now RESOLVED (21 NOV 2020)<\/strong><\/p>\r\n<p>NUsearch (Shibboleth) service has been fully recovered, thank you for your patience. <\/p>","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
SNS Accommodation Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2018-07-30","c_description":"","field1":"","c_service":"SNS Accommodation Wi-Fi","dateCreated":"2018-07-26","modifiedByName":"VIVI LIM","c_incident":"","createdBy":"kuzjph","service":"SNS Accommodation Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"d46693ff-a0000040-7d4a1836-792c885b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}
Echo360	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-10-29","c_description":"","field1":"","c_service":"Echo360","dateCreated":"2020-10-05","modifiedByName":"NIGEL JEE PEI HENG","c_incident":"","createdBy":"kuzjph","service":"Echo360","modifiedBy":"kuzjph","c_field1":"","id":"f68dfe20-a0000040-615864a2-e05a4883","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","field2":"","c_field2":"","incident":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field4":"","field4":""}

Incident

Maintenance