Guidelines

• Please provide all needed information to request a refund.

• You can start your new refund request by clicking on the "Refund Form".

• Your refund will be delayed if you submit an incomplete refund form.

• Please attach one of the following supporting documents: -
1. Copy of ID Card
2. Offer Letter
3. Confirmation email as proof

• After the refund has been successfully credited to your account, you will receive a payment advising notification from HSBC Bank.

1. Timeline for the refund process: -
   • Finance Office: It will take approximately fourteen (14) to twenty-one (21) working days with complete document submission (excluding weekends and public holidays).
2. For enquiries with regard to tuition and other fees, please email Finance Refund at Finance-Refund@nottingham.edu.my.
3. Video guide: -
   • Tuition Fees Refund
   • Miscellaneous Fees Refund
4. Workflow Overview: -
   

1. Timeline for the refund process: -
   • Accommodation Office: It will take approximately fourteen (14) to twenty-one (21) working days with complete document submission.
   • Finance Office: It will take approximately fourteen (14) to twenty-one (21) working days with complete document submission (excluding weekends and public holidays) from the Accommodation Office.
2. For enquiries pertaining to accommodation, please email Accommodation at accommodation@nottingham.edu.my.
3. Workflow Overview: -
   

1. Timeline for the refund process: -
   • Visa Office: It will take approximately two (2) working days with complete document submission.
   • Finance Office: It will take approximately fourteen (14) to twenty-one (21) working days with complete document submission (excluding weekends and public holidays) from the Visa Office.
2. For enquiries with regard to visa fees: -
   • For Returning Students, please email to visarenewal@nottingham.edu.my.
   • For New Students, please email to Apply.Visa@nottingham.edu.my.
3. Workflow Overview: -
   

1. Timeline for the refund process: -
   • Admission Office: It will take approximately three (3) to seven (7) working days upon submission of the relevant documents for the refund request to be considered. Refund of course deposit will only be considered if you have met the condition stated under the Refund Policy.
   • Finance Office: It will take approximately fourteen (14) to twenty-one (21) working days upon approval from the Admissions Office and submission of the relevant/additional information (from the offer holders, if applicable) for the refund to be initiated (excluding weekends and public holidays).
2. For enquiries related to decision on the refund of the course deposit: -
   • Admissions Office
     admissions@nottingham.edu.my
     +60 3 8924 8668 (Admissions Hotline)
   • For other enquiries related to refund process:
     Finance Office
     finance-refund@nottingham.edu.my
     +60 3 8924 8607 (Finance Hotline)
3. Workflow Overview: -